Returns & Exchanges
At Bear Trail Bikes, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused equipment and apparel. If your purchase doesn't meet your trail requirements, our streamlined process ensures a quick exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unridden condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized carrier location; once our team inspects the return, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing